In order to ensure the smooth-running of all our furniture installation projects it’s vital we operate under a set of project procedures.
Having received the order and checked the client’s requirements and expectations exactly, we will visit site to check measurements then agree and sign off layout. These drawings and detailed schedules ensure that all parties involved are working from the same set of drawings.
Once the drawings and schedules are signed off and prior to ordering any materials, we produce an agreed programme of works for the project in conjunction with the client.
We offer a nationwide service. All deliveries are co-ordinated from our 13,500sq ft manufacturing and distribution facility. The product is checked thoroughly by the warehouse manager both prior to and at the point of despatch to ensure the quality and specification of the furniture.
When on site Klick’s project manager and installation foreman are on hand to ensure that the project runs as smoothly and efficiently as possible. Klick co-ordinate a team of fully-trained furniture fitters and installers who are all CSCS registered and DBS checked to comply with regulations.
Post-installation, the project manager will have already identified any outstanding snagging items and will walk the site with the client to point out any issues which need to be resolved. This list will be agreed along with action points and dates by which these issues will be resolved. Any snagging items are dealt with as a matter of priority and as soon as practically possible. Once they have been dealt with, Klick’s Project Manager will once again walk the site with the client prior to final sign-off.
Post-project, the designated account manager will be on hand to provide a central point of contact for the client with regard to any further issues or requirements.